FREQUENTLY ASKED QUESTIONS
You may have questions about our services, equipment, and policies at Star Jumpers. We’ve compiled a list of frequently asked questions and their answers to assist you.
Yes, although additional fees may apply for areas farther out.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
We generally stay within our listed areas however we can consider delivery outside for large orders. Please call or email our office for a current quote.
No. We arrive before your party to set up, so you get the entire rental time to play.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 65 ft. of the unit or a generator. Longer cords can pop your circuit breaker, so we bring our own heavy-duty cords.
1. Are your inflatables safe? Absolutely! Safety is our top priority. All our inflatables undergo regular inspections and maintenance to ensure they meet the highest safety standards.
2. How do you ensure the cleanliness of your units? Every inflatable is thoroughly cleaned, disinfected, and inspected before and after each use. We use non-allergenic disinfectants to ensure the well-being of our customers.
3. Are you insured? Yes, we are fully insured, providing peace of mind for all our clients.
4. How long is a typical rental duration? Rentals typically last from 4 to 8 hours. However, we offer flexibility and can adjust the duration based on your needs.
5. On what surfaces can the inflatables be set up? We can set up on grass, concrete, or asphalt. Our team will ensure the inflatable is securely anchored regardless of the surface.
6. What is your policy for inclement weather? Safety comes first. If winds exceed 25 mph or if there’s heavy rain, we won’t set up the inflatables. In such cases, we offer rescheduling or a full refund.
7. What should I do if the inflatable deflates during the event? Firstly, remain calm and ensure everyone exits the inflatable safely. Then, contact us immediately for assistance.
8. Are there discounts for renting multiple units? Yes, we offer special discounts for clients renting multiple inflatables. Contact us for more details.
9. Are there any height, age, or weight restrictions for the inflatables? Each inflatable has specific requirements, which are clearly labeled on the unit. Typically, our inflatables are designed for children under 12 and over 40″ tall. It’s essential to separate children by age and size for safe bouncing.
10. Can adults use the inflatables? While some inflatables are designed specifically for children, we do have units that can accommodate adults. Please check with us for more details.
11. Are there any specific safety rules I should be aware of? Yes, adult supervision is required at all times. Additionally, shoes should be removed, and only socks should be worn inside the inflatables. No food, drinks, pets, or Silly String is allowed inside the bounce houses.
Still have questions? We’re here to help! Contact us at (707) 655-2633, and our team will be happy to assist you.